Fair & Transparent Returns

At FinXtract India Pvt. Ltd., we strive to ensure our customers are satisfied with our services. We provide a free tier to let you test our extraction accuracy before committing to a purchase. Because of this, we generally follow a strict refund policy, with exceptions suitable for technical errors.

Recurring subscriptions (Monthly/Yearly) are non-refundable once the billing cycle has started.

One-time credit packs are non-refundable once purchased, as they are instantly added to your account available for use.

Exceptions may be made if you have not used any credits from the pack and request a refund within 24 hours of purchase due to accidental transaction.

You may be eligible for a refund if:

• System Error: You were charged due to a technical error (e.g., double charge).
• Service Unavailability: You were unable to use the service for a prolonged period (24+ hours) due to our downtime.

You can cancel your subscription renewal at any time through your dashboard under Settings > Billing.

• Your cancellation will take effect at the end of the current billing cycle.
• You will not be charged for the next month/year.
• You retain access to premium features until the expiry date.

If a refund request is approved, it will be processed within 5-7 business days. The amount will be credited back to your original payment method. Bank processing times may vary.

To request a refund or raise a billing dispute, please email our support team with your transaction details: