Question 1

Is there a free trial available?

Accepted Answer

Yes! Every new user gets 30 free credits on signup - no credit card required. This lets you test FinXtract with real documents before committing to a paid plan. Start extracting bank statements, invoices, and passbooks immediately.

Question 2

Can I request a demo before purchasing?

Accepted Answer

Absolutely! We offer personalized demos for teams and enterprises. Contact us at support@finxtract.com or use the 'Book a Demo' button on our website. We'll walk you through the platform, answer questions, and help you understand how FinXtract fits your workflow.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including Credit Cards (Visa, Mastercard, American Express), Debit Cards, UPI, Net Banking, and Wallets. All payments are processed securely through Razorpay. For enterprise invoicing, contact our sales team.

Question 4

Is there any long-term contract?

Accepted Answer

No long-term contracts! All our subscription plans are month-to-month. You can upgrade, downgrade, or cancel anytime from your account settings. Your access continues until the end of your current billing period.

Question 5

How do I get an invoice for my purchase?

Accepted Answer

Invoices are automatically generated and sent to your registered email after each payment. You can also download past invoices from Settings > Billing > Invoice History in your dashboard. GST invoices are available for Indian businesses.

Question 6

What is your refund policy?

Accepted Answer

We offer credit refunds for technical issues directly caused by our platform. If FinXtract fails to process your document due to a system error, we'll restore the credits used. For subscription refunds, contact support within 7 days of purchase. See our full refund policy at finxtract.com/refund.

Question 7

How do I reset my password?

Accepted Answer

Go to the login page and click 'Forgot Password'. Enter your registered email, and we'll send a password reset link. The link expires in 1 hour for security. If you don't receive the email, check your spam folder or contact support.

Question 8

How do I change my account email address?

Accepted Answer

Navigate to Settings > Account in your dashboard. Click 'Change Email' and enter your new email address. We'll send a verification link to the new email. Your account email updates once you verify the new address.

Question 9

How do I cancel my subscription?

Accepted Answer

Go to Settings > Billing in your dashboard and click 'Cancel Subscription'. Your access continues until the end of your current billing period. Unused credits from your subscription expire at cancellation, but purchased Extra Credits remain valid.

Question 10

What happens if I forget my account or need recovery?

Accepted Answer

For account recovery, use the 'Forgot Password' option on the login page. If you've lost access to your email, contact support at hello@finxtract.com with your account details. We'll verify your identity and help restore access within 24-48 hours.

Question 11

How secure is my financial data?

Accepted Answer

Security is our top priority. We use AES-256 encryption for stored documents, SSL/TLS for data in transit, and host on SOC 2 compliant infrastructure. Documents are automatically deleted after 24 hours. We never share your data with third parties or use it for training AI models.

Question 12

What is your support policy?

Accepted Answer

Free tier users get email support with 48-hour response time. Starter plan users receive priority email support with 24-hour response. Enterprise customers get dedicated support with same-day response and optional phone support. Contact us at hello@finxtract.com.

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